S H I P P I N G   &  A F T E R S A L E S

Our products can be shipped free of charge to most countries, you can check if your country supports free express shipping on the checkout page

We have two shipping methods: Standard Shipping and Express Shipping.

Standard Shipping:  Free for most countries/areas.

DHL Express:  Via DHL Express is 5-50 USD depending on your country. If your order is over 200 USD, DHL Express Shipping is free.

For items in stock, your parcel is expected to be shipped within 2 working days.

For free shipping, items can take 1-5 weeks to arrive after they have been dispatched; for DHL Express shipping, it can take approximately 3-7 days to deliver your items after dispatch.

For some countries it may take 2-3 months depending on your country and its customs procedures. Shipping times are out of our control, so in this case we are unable to refund.

However, if a parcel cannot be delivered due to any of the following circumstances, the customer will be liable for the consequences and costs arising therefrom

– The address or telephone number you have provided is incorrect/insufficient (we will endeavour to contact the courier company to make changes)
– You refuse to sign for the parcel
– Recipient refuses to provide supporting documentation for customs clearance
Shipping methods and times may be affected by natural disasters, holidays or other force majeure situations and we will do our best to ensure that the product is delivered to you.

After placing your order, you will receive an order confirmation email. After your order has been shipped, you will receive a tracking email. You can track your order using the tracking number available online. If you do not receive an email or if you experience any difficulties in tracking your order, please contact us for support.

We work with YanWen, 4PX, SF Express, FedEx and DHL Express.

As a general rule, once you have received your parcel, please check the contents and make sure it is in good condition before signing for it. We strongly recommend that all customers take an unboxing video of the parcel and packaging when opening the parcel and products.

For faulty/missing items, please contact our customer service using the website chat or send an email to support@whizzer.store for after sales service.

Send an email to support@whizzer.store with an appropriate subject heading. Provide your order number and clearly state the problem Attach a photo/video of your faulty/missing product If the photos/video provided are not sufficient to prove the stated problem, we will make further enquiries. Once the problem has been confirmed, we will arrange a replacement, partial refund or full refund. Whizzer reserves all rights as to how faulty products are handled. Please contact us by email first. Our team aims to review your email within 2 working days.

Cancellations or/and amendments to orders can only be done manually by our staff, provided that our warehouse team has not shipped your package.

If you do need to cancel or/and amend your order after purchase, please contact us via our support email (support@whizzer.store) or website chat. We will help you make changes.

The fastest way to contact us is via our website or Telegram.

Contact us before your order is dispatched and we will respond within one working day and refund you (the speed of refund is subject to the banking system); if your order has already been dispatched, we will urgently contact the courier company for a recall and we will refund you after deducting some of the courier costs.

If you do not like the product you have purchased, you can return it within 7 days of receiving it.

– The product you need to return has not been opened, it is intact and unopened, Whizzer will charge the courier fee and return the rest of the money
– If your product has been unpacked but not used, Whizzer will charge a courier fee and a restocking fee of 15% of the product price
– If your product has been unpacked and used, Whizzer will charge a delivery fee and a restocking fee of 40% of the product price.

Eartips are not returnable as they involve public hygiene and sterilisation.
Refunds speed are subject to bank clearance.

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